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“We don’t like checklists. They can be painstaking. They’re not much fun. But I don’t think the issue here is mere laziness…It somehow feels beneath us to use a checklist, an embarrassment. It runs counter to deeply held beliefs about how the truly great among us—those we aspire to be—handle situations of high stakes and complexity. The truly great are daring. They improvise. They do not have protocols and checklists.

Maybe our idea of heroism needs updating.”

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source: The Checklist Manifesto (New York: Metropolitan Books, 2009), 173.

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medium: nonfiction

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